Refund policy

Right of withdrawal

  1. Subject to point 10  of this section, a Customer who is also a Consumer who has entered into a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is sufficient to send the declaration of withdrawal provided by the Store.
  2. In the event of withdrawal from the contract, the Sales Agreement is deemed null and void, and the Consumer is obligated to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the Product themselves. To meet the deadline, it is sufficient to return the Product before its expiry.
  3. In the event of withdrawal from the Sales Agreement, the Product must be returned to the following address:  ul. Koszykowa 20, 00-555 Warsaw
  4. The Consumer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product. To establish the nature, characteristics, and functioning of the Products, the Consumer should only handle and inspect the Products in the same manner as they would in a brick-and-mortar store.
  5. Subject to points 6 and 8 of this section, the Seller will refund the value of the Product, including delivery costs, using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them. Subject to point 7 of this section, the refund will be made immediately, and no later than 14 days from the Seller's receipt of the declaration of withdrawal from the Sales Agreement.
  6. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse them for the additional costs incurred by them.
  7. If the Seller has not offered to collect the Product from the Consumer, he may withhold the reimbursement of payments received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, whichever occurs first.
  8. The Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of returning the Product to the Seller.
  9. The fourteen-day period within which the Consumer may withdraw from the contract is counted from the day on which the Consumer took possession of the Product and, in the case of a service, from the day of conclusion of the contract.
  10. The right to withdraw from a distance contract does not apply to the Consumer in the case of a Sales Contract:
    1. in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs,
    2. where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery,
    3. in which the subject of the performance are things which, due to their nature, after delivery are inseparably connected with other things,
    4. in which the subject of the provision is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has fulfilled the provision, he will lose the right to withdraw from the contract.
  11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to fulfill its obligation within a strictly specified period.

Details can be found in the Prekiosk Terms and Conditions .